Shipping Policy

Last updated: 02 September 2026

At Elyra, we are committed to making your shopping experience as smooth and convenient as possible. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Order Processing

All orders are processed after successful payment has been received.

Orders are generally processed within 1–3 business days, excluding weekends and South African public holidays.

During promotional periods, sales, holidays or periods of unusually high order volumes, processing may take slightly longer. We appreciate your patience during these periods.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Shipping Within South Africa

Elyra currently offers delivery within South Africa.

Delivery is available to most major cities, towns and residential addresses. Some remote or outlying areas may require additional delivery time or charges.

Your applicable shipping fee will be displayed at checkout before you complete your purchase.

3. Estimated Delivery Times

Once your order has been dispatched, delivery generally takes approximately:

• Major cities and metropolitan areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote or outlying areas: 5–10 business days

These are estimated delivery times only and are not guaranteed. Delivery may take longer due to courier delays, public holidays, adverse weather, high-volume periods or circumstances outside of Elyra's control.

Please remember that the delivery period begins after your order has been processed and dispatched, not from the date the order is placed.

4. Shipping Costs

Shipping fees are calculated at checkout based on the delivery address, order and available shipping option.

Where free shipping promotions are offered, the applicable terms and minimum order value will be clearly stated on the website or at checkout.

5. Order Tracking

Where tracking is available, a tracking number will be provided once your order has been dispatched.

Please allow 24–48 hours for tracking information to become active after dispatch.

If you have received a shipping confirmation but your tracking information has not updated, please allow some time for the courier system to update before contacting us.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is correct and complete.

This includes:

• Full name

• Contact number

• Street address

• Suburb

• City/Town

• Postal code

• Any relevant delivery instructions

Elyra cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at elryracustomers@gmail.com.

We cannot guarantee that an address can be changed once an order has been dispatched.

7. Delayed Deliveries

While we work closely with our delivery partners to ensure orders arrive on time, delays may occasionally occur.

Delays may result from:

• Courier operational issues

• High order volumes

• Weather conditions

• Public holidays

• Incorrect delivery information

• Remote-area deliveries

• Unforeseen circumstances

If your order has exceeded the estimated delivery timeframe, please contact us at with your order number so that we can assist you.

8. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We may need to investigate the delivery with the relevant courier service.

Please also check with household members, reception/security personnel, neighbours or other authorised persons who may have accepted the package on your behalf.

9. Damaged Packages

We take care when packaging your order. However, if your package arrives visibly damaged, please take photographs of the package and its contents and contact us as soon as possible.

Please provide:

• Your order number

• Photographs of the damaged packaging

• Photographs of the damaged product

• A brief description of the issue

This will allow us to investigate the matter with the courier and assist you as quickly as possible.

10. Multiple Items in One Order

Depending on stock availability and fulfilment requirements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking information for each shipment.

11. International Shipping

At this time, Elyra primarily delivers within South Africa.

If international shipping becomes available, the applicable countries, delivery times, costs, duties and taxes will be communicated at checkout.

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

12. Contact Us

If you have any questions about your delivery or need assistance with an order, please contact us:

Elyra
Email: elryracustomers@gmail.com
Website: www.elyrasa.co.za

We are always happy to assist you.

13. Changes to This Shipping Policy

Elyra reserves the right to update or amend this Shipping Policy from time to time.

Any changes will be published on this page, and the updated policy will apply to orders placed after the date of the update.